2019.09.04
英文メールの書き方：取引先からの意見に返信する
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こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。
———————
梶本さま、
研修の結果に対して、また弊社サービス全般についてご意見をくださり、ありがとうございます。現行のサービスではまかなえない学習ニーズに応えるコンテンツ提供は重要であると認識しております。実は現在、ご指摘の学習ニーズに対応するサービスを試験中でございます。
試作品が出来上がりましたら、またご意見を伺ってもよろしいでしょうか？Bizmatesを使いこなしていらっしゃる梶本さまのご意見は今後のソリューション開発に大変参考になります。
———————
今後の仕事での英語メールの参考になれば幸いです。
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0:00:04.549,0:00:09.510
Hello everyone. Welcome to E-mail Picks. You
know that feeling when you are in your
0:00:09.510,0:00:14.420
not-so-busy seasons but you feel another
busy season is coming up really soon?
0:00:14.420,0:00:19.529
That's how I feel right now. I got an
e-mail from a client who has been running
0:00:19.529,0:00:24.660
an English training program using our
services and he was basically saying
0:00:24.660,0:00:29.609
that he was very happy with the outcome
of the training and he kindly thanked us
0:00:29.609,0:00:34.290
for the support we gave to help achieve
his company's training goals. This client
0:00:34.290,0:00:39.059
is an HR person who is responsible for
coordinating all the English training
0:00:39.059,0:00:44.010
programs in his company. You know, making sure all trainees put their best efforts
0:00:44.010,0:00:49.469
in the training programs and making
sure they take as many online lessons as
0:00:49.469,0:00:55.770
possible every month. This client - this
person; he has been taking Bizmates
0:00:55.770,0:01:01.109
lessons every single day for the past
year himself. So he knows very well about
0:01:01.109,0:01:05.460
the service and in this e-mail, he gave us
some feedback. He was saying he was
0:01:05.460,0:01:09.390
really satisfied with the lessons we
provided but wish to see a wider variety
0:01:09.390,0:01:15.659
of content - not just lessons. So he says
he looked for listening and reading
0:01:15.659,0:01:20.159
materials outside Bizmates, which were
not always as interesting as lessons, so
0:01:20.159,0:01:26.070
he requested that Bizmates, my company,
make more content that will allow
0:01:26.070,0:01:30.869
students to expose themselves more to
English. In fact, my department has been
0:01:30.869,0:01:35.490
discussing this problem for a long time
and we are actually testing some content
0:01:35.490,0:01:39.960
ideas out right now. So today, I'd like to
write back to this client and thank him
0:01:39.960,0:01:44.220
for his feedback and also inform him
that we are thinking of making his wish
0:01:44.220,0:01:48.119
come true.
So here goes. Kajiimoto-san, Thank you for
0:01:48.119,0:01:51.240
letting us know your thoughts on the
results of the training program and also
0:01:51.240,0:01:54.149
our service in general. We sincerely
understand the value of providing
0:01:54.149,0:01:57.659
learning material that comply with
learning needs that our current service
0:01:57.659,0:02:01.500
does not. In fact, we are currently in the
testing phase of a few additional
0:02:01.500,0:02:05.189
services that will partly address those
needs. When we are ready to present
0:02:05.189,0:02:09.390
prototypes, would it be possible
for us to ask for your input on them?
0:02:09.390,0:02:13.180
Your feedback as a very regular user of
Bizmates will be extremely
0:02:13.180,0:02:16.209
helpful for us to develop solutions. Thank
you again,
0:02:16.209,0:02:20.860
Kyota Ko. So I started with a thank you,
and then showed agreement with the
0:02:20.860,0:02:24.909
feedback he gave us and also followed up
with the fact that we are now developing
0:02:24.909,0:02:29.530
something that may address the issue he
was pointing out. And then in the second
0:02:29.530,0:02:34.540
paragraph, I asked for further feedback
from the client. As a result, I think he
0:02:34.540,0:02:38.829
would understand how much we appreciated the feedback he gave us and any future
0:02:38.829,0:02:44.170
feedback he decides to give. So there you
go. An e-mail to respond to feedback from
0:02:44.170,0:02:49.540
a client. It's really encouraging when
you get feedback that supports your
0:02:49.540,0:02:54.940
current ideas. Now I have to support my
idea with numbers. Anyway, thank you for
0:02:54.940,0:02:58.620
watching and I'll see you next week.
Hello everyone. Welcome to E-mail Picks. You
know that feeling when you are in your
0:00:09.510,0:00:14.420
not-so-busy seasons but you feel another
busy season is coming up really soon?
0:00:14.420,0:00:19.529
That's how I feel right now. I got an
e-mail from a client who has been running
0:00:19.529,0:00:24.660
an English training program using our
services and he was basically saying
0:00:24.660,0:00:29.609
that he was very happy with the outcome
of the training and he kindly thanked us
0:00:29.609,0:00:34.290
for the support we gave to help achieve
his company's training goals. This client
0:00:34.290,0:00:39.059
is an HR person who is responsible for
coordinating all the English training
0:00:39.059,0:00:44.010
programs in his company. You know, making sure all trainees put their best efforts
0:00:44.010,0:00:49.469
in the training programs and making
sure they take as many online lessons as
0:00:49.469,0:00:55.770
possible every month. This client - this
person; he has been taking Bizmates
0:00:55.770,0:01:01.109
lessons every single day for the past
year himself. So he knows very well about
0:01:01.109,0:01:05.460
the service and in this e-mail, he gave us
some feedback. He was saying he was
0:01:05.460,0:01:09.390
really satisfied with the lessons we
provided but wish to see a wider variety
0:01:09.390,0:01:15.659
of content - not just lessons. So he says
he looked for listening and reading
0:01:15.659,0:01:20.159
materials outside Bizmates, which were
not always as interesting as lessons, so
0:01:20.159,0:01:26.070
he requested that Bizmates, my company,
make more content that will allow
0:01:26.070,0:01:30.869
students to expose themselves more to
English. In fact, my department has been
0:01:30.869,0:01:35.490
discussing this problem for a long time
and we are actually testing some content
0:01:35.490,0:01:39.960
ideas out right now. So today, I'd like to
write back to this client and thank him
0:01:39.960,0:01:44.220
for his feedback and also inform him
that we are thinking of making his wish
0:01:44.220,0:01:48.119
come true.
So here goes. Kajiimoto-san, Thank you for
0:01:48.119,0:01:51.240
letting us know your thoughts on the
results of the training program and also
0:01:51.240,0:01:54.149
our service in general. We sincerely
understand the value of providing
0:01:54.149,0:01:57.659
learning material that comply with
learning needs that our current service
0:01:57.659,0:02:01.500
does not. In fact, we are currently in the
testing phase of a few additional
0:02:01.500,0:02:05.189
services that will partly address those
needs. When we are ready to present
0:02:05.189,0:02:09.390
prototypes, would it be possible
for us to ask for your input on them?
0:02:09.390,0:02:13.180
Your feedback as a very regular user of
Bizmates will be extremely
0:02:13.180,0:02:16.209
helpful for us to develop solutions. Thank
you again,
0:02:16.209,0:02:20.860
Kyota Ko. So I started with a thank you,
and then showed agreement with the
0:02:20.860,0:02:24.909
feedback he gave us and also followed up
with the fact that we are now developing
0:02:24.909,0:02:29.530
something that may address the issue he
was pointing out. And then in the second
0:02:29.530,0:02:34.540
paragraph, I asked for further feedback
from the client. As a result, I think he
0:02:34.540,0:02:38.829
would understand how much we appreciated the feedback he gave us and any future
0:02:38.829,0:02:44.170
feedback he decides to give. So there you
go. An e-mail to respond to feedback from
0:02:44.170,0:02:49.540
a client. It's really encouraging when
you get feedback that supports your
0:02:49.540,0:02:54.940
current ideas. Now I have to support my
idea with numbers. Anyway, thank you for
0:02:54.940,0:02:58.620
watching and I'll see you next week.
