2018.09.19
英文メールの書き方：不足情報の回答をお願いする
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0:00:04.430,0:00:10.230
Hello everyone! Welcome to E-mail Picks.
I've been giving more seminars at our
0:00:10.230,0:00:15.179
client companies these days. I've had
like four this month and aside from that
0:00:15.179,0:00:20.820
I'm speaking at two free-to-join seminars
where anybody from any company
0:00:20.820,0:00:26.099
can join and listen to our presentation
about how to make your English training
0:00:26.099,0:00:31.800
program make direct business impact.
Anybody from any company can join except
0:00:31.800,0:00:36.450
people from our competitors. We don't
want to give away useful information to
0:00:36.450,0:00:41.790
our competitors for free, so what we do
is we ask people who want to come to the
0:00:41.790,0:00:47.039
seminar to to fill out an application form.
And in that application form, we
0:00:47.039,0:00:51.120
want them to let us know their company
names, then our administrative staff
0:00:51.120,0:00:56.640
check online to see if that company
exists and then do a little research to
0:00:56.640,0:01:01.289
see if they are not one of our competitors.
If they are a competitor, we
0:01:01.289,0:01:05.369
nicely decline their application. Now
this morning, there was an applicant
0:01:05.369,0:01:11.100
named Mr. Sloan who inputs a company
name that didn't exist. We did a Google
0:01:11.100,0:01:15.360
search and we didn't find their website.
So next, we went to the national tax
0:01:15.360,0:01:20.189
agency's website because they have all
the companies in Japan registered and
0:01:20.189,0:01:23.189
listed there, but we still couldn't
find the company name.
0:01:23.189,0:01:28.439
So it's either Mr. Sloan misspelled the
company name or he is putting in a fake
0:01:28.439,0:01:32.970
name. I need to confirm with him. So today,
let me show you how I would write that
0:01:32.970,0:01:38.909
email. Hello Mr. Sloan, thank you for
your interest in participating in the
0:01:38.909,0:01:43.140
upcoming seminar entitled "How to make
your English training program make
0:01:43.140,0:01:47.310
direct business impact. We are confident
that we will be able to provide useful
0:01:47.310,0:01:51.299
insight into setting up an effective
English training program. When we looked
0:01:51.299,0:01:55.619
at our online application, we noticed the
company name you had input was not a
0:01:55.619,0:02:00.390
name found via web search in the
National Tax Agency website. You may have
0:02:00.390,0:02:04.530
misspelt your company name. Could we
ask you to provide the corrected name by
0:02:04.530,0:02:07.830
replying to this e-mail? We will process
your application as
0:02:07.830,0:02:11.720
soon as we receive notice. We look
forward to hearing from you.
0:02:11.820,0:02:15.240
Okay, so this is the first time I'm writing to this
0:02:15.240,0:02:19.890
person, so in my first paragraph,
I'm explaining what this e-mail is in
0:02:19.890,0:02:24.930
reference to. Now the difficult part is
the second paragraph because I need to
0:02:24.930,0:02:31.470
point out an error without offending Mr. Sloan.
So first, I stated facts: we looked
0:02:31.470,0:02:36.060
in the official registry of company names
and we couldn't find his company.
0:02:36.320,0:02:41.260
And then I wanted to communicate
that I was not suspicious that Mr. Sloan
0:02:41.340,0:02:45.400
was giving a fake company name or
anything. So I wrote: you may have
0:02:45.480,0:02:50.700
misspelled your company name.
You may have... is a soft, indirect
0:02:50.760,0:02:55.780
way of pointing out a mistake somebody
made. It's very commonly used. And then I
0:02:55.800,0:02:59.680
wrote down the next steps so that Mr. Sloan
will understand that his
0:02:59.680,0:03:05.140
application will not move forward unless
he replies. So there you go, an e-mail to
0:03:05.160,0:03:11.300
ask for missing information. If the
company name was actually fake, then Mr. Sloan
0:03:11.300,0:03:16.740
will probably not reply. If it was
actually just a typo, then great. We'll have
0:03:16.740,0:03:18.740
another participant coming to the seminar.
0:03:18.740,0:03:23.380
Fine by me either way. So anyway, that's
it for today, thank you for watching and
0:03:23.380,0:03:26.180
I'll see you next week.
Hello everyone! Welcome to E-mail Picks.
I've been giving more seminars at our
0:00:10.230,0:00:15.179
client companies these days. I've had
like four this month and aside from that
0:00:15.179,0:00:20.820
I'm speaking at two free-to-join seminars
where anybody from any company
0:00:20.820,0:00:26.099
can join and listen to our presentation
about how to make your English training
0:00:26.099,0:00:31.800
program make direct business impact.
Anybody from any company can join except
0:00:31.800,0:00:36.450
people from our competitors. We don't
want to give away useful information to
0:00:36.450,0:00:41.790
our competitors for free, so what we do
is we ask people who want to come to the
0:00:41.790,0:00:47.039
seminar to to fill out an application form.
And in that application form, we
0:00:47.039,0:00:51.120
want them to let us know their company
names, then our administrative staff
0:00:51.120,0:00:56.640
check online to see if that company
exists and then do a little research to
0:00:56.640,0:01:01.289
see if they are not one of our competitors.
If they are a competitor, we
0:01:01.289,0:01:05.369
nicely decline their application. Now
this morning, there was an applicant
0:01:05.369,0:01:11.100
named Mr. Sloan who inputs a company
name that didn't exist. We did a Google
0:01:11.100,0:01:15.360
search and we didn't find their website.
So next, we went to the national tax
0:01:15.360,0:01:20.189
agency's website because they have all
the companies in Japan registered and
0:01:20.189,0:01:23.189
listed there, but we still couldn't
find the company name.
0:01:23.189,0:01:28.439
So it's either Mr. Sloan misspelled the
company name or he is putting in a fake
0:01:28.439,0:01:32.970
name. I need to confirm with him. So today,
let me show you how I would write that
0:01:32.970,0:01:38.909
email. Hello Mr. Sloan, thank you for
your interest in participating in the
0:01:38.909,0:01:43.140
upcoming seminar entitled "How to make
your English training program make
0:01:43.140,0:01:47.310
direct business impact. We are confident
that we will be able to provide useful
0:01:47.310,0:01:51.299
insight into setting up an effective
English training program. When we looked
0:01:51.299,0:01:55.619
at our online application, we noticed the
company name you had input was not a
0:01:55.619,0:02:00.390
name found via web search in the
National Tax Agency website. You may have
0:02:00.390,0:02:04.530
misspelt your company name. Could we
ask you to provide the corrected name by
0:02:04.530,0:02:07.830
replying to this e-mail? We will process
your application as
0:02:07.830,0:02:11.720
soon as we receive notice. We look
forward to hearing from you.
0:02:11.820,0:02:15.240
Okay, so this is the first time I'm writing to this
0:02:15.240,0:02:19.890
person, so in my first paragraph,
I'm explaining what this e-mail is in
0:02:19.890,0:02:24.930
reference to. Now the difficult part is
the second paragraph because I need to
0:02:24.930,0:02:31.470
point out an error without offending Mr. Sloan.
So first, I stated facts: we looked
0:02:31.470,0:02:36.060
in the official registry of company names
and we couldn't find his company.
0:02:36.320,0:02:41.260
And then I wanted to communicate
that I was not suspicious that Mr. Sloan
0:02:41.340,0:02:45.400
was giving a fake company name or
anything. So I wrote: you may have
0:02:45.480,0:02:50.700
misspelled your company name.
You may have... is a soft, indirect
0:02:50.760,0:02:55.780
way of pointing out a mistake somebody
made. It's very commonly used. And then I
0:02:55.800,0:02:59.680
wrote down the next steps so that Mr. Sloan
will understand that his
0:02:59.680,0:03:05.140
application will not move forward unless
he replies. So there you go, an e-mail to
0:03:05.160,0:03:11.300
ask for missing information. If the
company name was actually fake, then Mr. Sloan
0:03:11.300,0:03:16.740
will probably not reply. If it was
actually just a typo, then great. We'll have
0:03:16.740,0:03:18.740
another participant coming to the seminar.
0:03:18.740,0:03:23.380
Fine by me either way. So anyway, that's
it for today, thank you for watching and
0:03:23.380,0:03:26.180
I'll see you next week.
