2018.05.23
英文メールの書き方：供給業者の対応について苦情を入れる
こんなシチュエーション、お仕事でありませんか？
使っている機材に不具合が発生し、供給業者に連絡したものの、担当営業の方から残念な対応を受けました。対応があまりにひどいので、上司に苦情を入れなければなりません。
英語メールで「供給業者の対応について苦情を入れる」お手本を動画でチェック！
こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。
———————
マイケルズ様、
貴社の営業担当者について相談させていただきたいことがございます。過去数年間弊社を担当してくださっている久保田様からのこれまでの支援には感謝しているものの、彼女の最近の度重なる不注意により貴社に対する信用が揺らいでいます。
ここ三週間の間、久保田様が打ち合わせを失念したことから二度も日程の変更を余儀なくされ、結果的に貴重な時間と機会の損失につながっています。プロフェッショナル性の観点から、久保田様の代わりとなる担当者を用意していただきたくご連絡しました。
二営業日までにご返信いただければと思います。
———————
今後の仕事での英語メールの参考になれば幸いです。
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【過去の動画を見るにはYoutubeページへ！Subscribe！】
0:00:04.580,0:00:09.990
Hello everyone, welcome to E-mail Picks.
It's a beautiful day outside and it
0:00:09.990,0:00:13.230
feels just great
to write a letter of complaint in this
0:00:13.230,0:00:17.250
kind of weather. So hear me out.
Well, we're using this special software
0:00:17.250,0:00:22.350
to make most of our video lessons and
there is a vendor who provides us with
0:00:22.350,0:00:28.080
the software and technical support. Now
recently, we had a technical problem and
0:00:28.080,0:00:32.430
we had to call their sales rep to come
take a look at our computer. So we set up
0:00:32.430,0:00:37.380
a meeting at our studio three weeks ago,
but on the meeting day, the sales rep
0:00:37.380,0:00:42.930
didn't show up. So we called her and she
apologized that she had forgotten all
0:00:42.930,0:00:47.879
about it. She offered to make a dash to
our studio, but we had other appointments
0:00:47.879,0:00:53.879
so we rescheduled. And the next week
again, she didn't show up. So we called
0:00:53.879,0:00:58.770
her but she didn't pick up the phone,
so we e-mailed her and finally three days
0:00:58.770,0:01:03.899
later, she replied. Now we kind of understand
what kind of person she is. When we
0:01:03.899,0:01:08.850
talked with her directly, she's very nice
and friendly. She seems smart and
0:01:08.850,0:01:12.750
energetic, and she speaks very good
English, but everything she does is
0:01:12.750,0:01:18.150
haphazard, which means there's no
planning and it's done very carelessly.
0:01:18.150,0:01:22.619
So all this time, we haven't been able to
make any video lessons because our
0:01:22.619,0:01:27.720
software isn't working. So imagine how we
feel about the sales rep now. Well we
0:01:27.720,0:01:31.560
don't trust her anymore so we need to
tell her boss about this situation.
0:01:31.560,0:01:36.840
So we requested that she give us her
boss' e-mail address. And to our surprise,
0:01:36.840,0:01:42.360
that she did very quickly. Her boss is
not Japanese, so I'm gonna write an e-mail
0:01:42.360,0:01:48.899
to make a complaint in English. So here
goes: Dear Mr. Michaels, I would like to
0:01:48.899,0:01:51.720
draw your attention to a situation
involving one of your sales
0:01:51.720,0:01:56.189
representatives. Ms. Kubota has been our
contact person for a few years now, and
0:01:56.189,0:01:59.159
although we appreciate her supporting us
thus far,
0:01:59.159,0:02:03.090
her recent haphazardness has resulted
in our decreased confidence in working
0:02:03.090,0:02:07.259
with your company. We had to
reschedule two meetings in the past
0:02:07.259,0:02:11.220
three weeks due to her forgetting to
show up at our offices. It has caused
0:02:11.220,0:02:15.370
loss of both valuable time and
business opportunities. We would like to
0:02:15.370,0:02:19.300
request another representative take the
place of Ms. Kubota as we do not see
0:02:19.300,0:02:23.349
adequate professionalism in her. Please
kindly reply within two business days.
0:02:23.349,0:02:32.860
Thank you. Kyota Ko. OK so just to be clear,
I am not mad at Mr. Michaels... yet. So I'm
0:02:32.860,0:02:37.480
explaining the situation in a very calm
tone. If I summarize the first paragraph,
0:02:37.480,0:02:43.870
I basically mean to say "your sales rep
is nice, but really careless. We don't
0:02:43.870,0:02:49.450
trust her now." In the second paragraph --
same thing, I'm writing very formally but
0:02:49.450,0:02:55.030
basically saying "we don't want to see
her face anymore" and because we can't
0:02:55.030,0:02:59.380
afford to lose any more time with this
problem, I was a little aggressive at the
0:02:59.380,0:03:05.019
end. I wrote "please kindly reply within 2
business days" and this means, if we don't
0:03:05.019,0:03:10.330
get a reply in two days, you'll break up --
our business relationship will end.
0:03:10.330,0:03:15.190
So there you go, an e-mail to complain to a vendor. I hope Mr. Michaels will be a
0:03:15.190,0:03:19.600
reasonable person and help us to move
things forward. Anyway, that's it for
0:03:19.600,0:03:23.730
today. Thank you for watching and I'll
see you next week.
Hello everyone, welcome to E-mail Picks.
It's a beautiful day outside and it
0:00:09.990,0:00:13.230
feels just great
to write a letter of complaint in this
0:00:13.230,0:00:17.250
kind of weather. So hear me out.
Well, we're using this special software
0:00:17.250,0:00:22.350
to make most of our video lessons and
there is a vendor who provides us with
0:00:22.350,0:00:28.080
the software and technical support. Now
recently, we had a technical problem and
0:00:28.080,0:00:32.430
we had to call their sales rep to come
take a look at our computer. So we set up
0:00:32.430,0:00:37.380
a meeting at our studio three weeks ago,
but on the meeting day, the sales rep
0:00:37.380,0:00:42.930
didn't show up. So we called her and she
apologized that she had forgotten all
0:00:42.930,0:00:47.879
about it. She offered to make a dash to
our studio, but we had other appointments
0:00:47.879,0:00:53.879
so we rescheduled. And the next week
again, she didn't show up. So we called
0:00:53.879,0:00:58.770
her but she didn't pick up the phone,
so we e-mailed her and finally three days
0:00:58.770,0:01:03.899
later, she replied. Now we kind of understand
what kind of person she is. When we
0:01:03.899,0:01:08.850
talked with her directly, she's very nice
and friendly. She seems smart and
0:01:08.850,0:01:12.750
energetic, and she speaks very good
English, but everything she does is
0:01:12.750,0:01:18.150
haphazard, which means there's no
planning and it's done very carelessly.
0:01:18.150,0:01:22.619
So all this time, we haven't been able to
make any video lessons because our
0:01:22.619,0:01:27.720
software isn't working. So imagine how we
feel about the sales rep now. Well we
0:01:27.720,0:01:31.560
don't trust her anymore so we need to
tell her boss about this situation.
0:01:31.560,0:01:36.840
So we requested that she give us her
boss' e-mail address. And to our surprise,
0:01:36.840,0:01:42.360
that she did very quickly. Her boss is
not Japanese, so I'm gonna write an e-mail
0:01:42.360,0:01:48.899
to make a complaint in English. So here
goes: Dear Mr. Michaels, I would like to
0:01:48.899,0:01:51.720
draw your attention to a situation
involving one of your sales
0:01:51.720,0:01:56.189
representatives. Ms. Kubota has been our
contact person for a few years now, and
0:01:56.189,0:01:59.159
although we appreciate her supporting us
thus far,
0:01:59.159,0:02:03.090
her recent haphazardness has resulted
in our decreased confidence in working
0:02:03.090,0:02:07.259
with your company. We had to
reschedule two meetings in the past
0:02:07.259,0:02:11.220
three weeks due to her forgetting to
show up at our offices. It has caused
0:02:11.220,0:02:15.370
loss of both valuable time and
business opportunities. We would like to
0:02:15.370,0:02:19.300
request another representative take the
place of Ms. Kubota as we do not see
0:02:19.300,0:02:23.349
adequate professionalism in her. Please
kindly reply within two business days.
0:02:23.349,0:02:32.860
Thank you. Kyota Ko. OK so just to be clear,
I am not mad at Mr. Michaels... yet. So I'm
0:02:32.860,0:02:37.480
explaining the situation in a very calm
tone. If I summarize the first paragraph,
0:02:37.480,0:02:43.870
I basically mean to say "your sales rep
is nice, but really careless. We don't
0:02:43.870,0:02:49.450
trust her now." In the second paragraph --
same thing, I'm writing very formally but
0:02:49.450,0:02:55.030
basically saying "we don't want to see
her face anymore" and because we can't
0:02:55.030,0:02:59.380
afford to lose any more time with this
problem, I was a little aggressive at the
0:02:59.380,0:03:05.019
end. I wrote "please kindly reply within 2
business days" and this means, if we don't
0:03:05.019,0:03:10.330
get a reply in two days, you'll break up --
our business relationship will end.
0:03:10.330,0:03:15.190
So there you go, an e-mail to complain to a vendor. I hope Mr. Michaels will be a
0:03:15.190,0:03:19.600
reasonable person and help us to move
things forward. Anyway, that's it for
0:03:19.600,0:03:23.730
today. Thank you for watching and I'll
see you next week.
