英文メールの書き方:設備の不具合についてお知らせする

こんなシチュエーション、お仕事でありませんか?

オフィスでみんなが使う設備に不具合が。業者が修理を完了させるまでの間、設備が利用不可であることをみんなにメールで知らせたい。あまり深刻な問題でもないので、ちょっとしたユーモアも交えた文面にしたい。

 

英文メールで「設備の不具合についてお知らせする」お手本を動画でチェック!

こちらの動画では、伝えるべきメッセージとニュアンスを書き手が考えているところから、以下の内容のメールを実際に英語で書く様子までをご覧いただけます。

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みなさま、

残念ながらウォーターサーバーから水が出ないというちょっとした不具合が発生しています。

業者さんに修理に来ていただけることになりました。12時から作業を開始するそうですので、13時頃までに再び利用可能になる見込みです。

———————

今後の仕事での英語メールの参考になれば幸いです。

【動画内の”CC”ボタンをクリックして英語字幕を表示!】
【過去の動画を見るにはYoutubeページへ!Subscribe!】

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Hello everyone! Welcome to E-mail Picks. Say

0:00:07.950,0:00:12.450
what's your favorite drink to have at

0:00:09.570,0:00:15.120
the office? I've been a coffee person all

0:00:12.450,0:00:18.270
my life so far, but I'm starting to like

0:00:15.120,0:00:20.400
tea recently. So this morning, I went into

0:00:18.270,0:00:22.800
the office kitchen, I went to the water

0:00:20.400,0:00:25.619
server to pour some hot water into my

0:00:22.800,0:00:28.529
cup. I was turning the faucet again and

0:00:25.619,0:00:30.539
again and again, but no water. It was

0:00:28.529,0:00:33.989
broken. What do you think of a water

0:00:30.539,0:00:36.750
server that does not serve water? So you

0:00:33.989,0:00:38.399
can imagine how frustrated I was. So I

0:00:36.750,0:00:40.620
called the customer service department

0:00:38.399,0:00:42.690
up the water server company and they

0:00:40.620,0:00:45.239
said they would send a person to fix it

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right away. Now this is obviously not a

0:00:45.239,0:00:50.489
big problem for a company, but everyone

0:00:47.850,0:00:52.949
should know that the water server is out

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of service. The one thing, the one thing

0:00:52.949,0:00:58.379
they serve -- water -- is out of service. So I

0:00:56.520,0:01:00.660
don't want this anger just spread in the

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company, so I'm going to notify everyone

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about the defect. So here's a short e-mail:

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Hello all, I regret to inform you bad

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news that our water server is

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experiencing a slight defect where no

0:01:11.820,0:01:16.140
water comes out. We have called the

0:01:14.159,0:01:18.210
vendor to come fix the issue. As they

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will be arriving at noon, please expect

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the water server to be available by

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around 1 p.m.

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Best, Kyota. OK, so first I'm telling

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everyone what has happened to the water

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server with a little sarcasm -- a water

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server not being able to do its job is

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of course a big problem, but by writing

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"our water server is experiencing a

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slight defect" I'm making a little joke

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out of the situation and then I wrote

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the expected time for the maintenance to

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finish. And that's my e-mail, that's my

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email to notify everyone about a defect

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in an equipment. So I guess I'll go

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with coffee today. That's it for today,

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thanks for watching. See you later.

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