Hello everyone. Welcome to E-mail Picks.
It's getting cold.
It's getting harder and harder to get up
in the morning, isn't it? So in this time
of year, you can't help but feel extra
thankful for anyone who visits your
office. So last Sunday, we had a chance to
interview one of our customers here at
our office. We asked her if she would be
willing to let us interview her about
her experience with Bizmates, and she
kindly accepted. And she kindly came all
the way to our office on a Sunday in
this kind of chilly weather, just for us.
And she actually inspired us with both
positive and constructive feedback about
our services. We had just conducted
research and analysis on the current
state of our online English service and
everything she said in the interview
either reinforced our findings or
provided a new perspective in
interpreting the data we had. So we are
very thankful for her generosity for
taking time to come talk with us. So
today, I'd like to write a thank-you
e-mail to this customer, and really
communicate how grateful we feel about
having a chance to hear her story and opinions.
So here goes. Miki-san, thank you so much for paying us a visit on a Sunday and
sharing with us very insightful stories
about your learning experience and also
your thoughts on our services. We are
already generating many product
development ideas based on what you
pointed out during the interview. Thank
you once again for taking time out of
your day to come to our office and
meeting us. We cannot be more grateful.
Best regards, Kyota. OK, so the most
important purpose of this e-mail is to
express my gratitude. My feeling of
thanks to our customer. So notice here
that I wrote thank-yous in so many
different ways: "thank you so much" "thank you once again" and "we cannot be more
grateful." And I wanted to make sure that
I communicated how we felt about the
feedback she gave us. I wanted her to
know that her feedback is very, very
useful for us, so I wrote "We are already
generating many product development
ideas based on what you pointed out."
So there you go. An e-mail to thank a
customer for her visit. I hope she really
understands how encouraged we felt
after the interview. So that's it for
today. Thanks for watching and I'll see
you next week.