Other Programsのレッスン内容

NICE TO MEET YOU

HOW WAS YOUR DAY?

CAN YOU TELL ME ABOUT YOURSELF?

TODAY, WE WILL DO LESSON 1

REVIEW

CAN YOU SPEAK MORE SLOWLY?

DO YOU HAVE ANY QUESTIONS?

WHAT IS THE DIFFERENCE?

I CAN'T HEAR YOU

WHAT DO YOU LIKE TO DO IN YOUR FREE TIME?

LET ME SEE…

I HAVE A REQUEST

I ENJOYED YOUR LESSON

REVIEW

THAT’S INTERESTING

WHAT ARE YOUR PLANS FOR THE WEEKEND?

TODAY I NEED TO…

HOW OLD ARE YOUR KIDS?

Cars

Travel

Music

Dogs

Hobbies

Food

The Internet

Toys

Fashion

Sports

Movies

Electronic Gadgets

Celebrations

Chores

Retirement

Time

Wealth

Anime

Antiques

Animals

Setting up a visit through e-mail

Calling to confirm the visit

Meeting the contact person

Making small talk on the way

Review

Starting the tour of the factory

Meeting the plant manager

Asking about quality and efficiency

Asking about safety regulations

Starting the meeting

Bringing up your concerns

Proposing a solution

Confirming the action plans

Review

Responding to an invitation

Talking about the menu

Getting to know the other person

Following up by e-mail

Understanding the basic e-mail structure

Writing the subject line

Using an appropriate greeting

Closing your e-mail

Review

Writing a good opening

Explaining your purpose for writing

Organizing the details

Stating the call to action

Giving an update

Writing clear instructions

Asking for feedback

Sending a confirmation

Review

Writing with feeling

Offering further assistance

Apologizing through e-mail

Expressing sympathy

Scheduling by e-mail

Responding to invitations

Creating the agenda

Sending a confirmation e-mail

Review

Handling technical difficulties

Welcoming participants

Introducing others

Going over the agenda

Balancing participation

Expressing opinions

Getting clarification

Giving instructions

Review

Deciding next steps

Summarizing key points

Setting up next meeting

Wrapping up

Preparing your presentation

Introducing yourself and the main topic

Giving background information

Explaining the outline

Review

Expressing and supporting your opinion

Using charts and graphs

Adding details

Making an impact

Recapping your main point

Finishing with a bang

Wrapping up your presentation

Mingling with the audience

Review

Asking for questions

Clarifying the question

Answering questions

Handling common problems

Making a good impression

Asking for details

Confirming details

Ending the phone call

Review

Transferring a call

Answering inquiries

Assisting your caller

Taking a message

Calling on behalf of someone

Setting up an appointment

Leaving a message

Making follow-up inquiries

Review

Handling an upset caller

Filing a complaint

Asking for clarification

Going back to the topic

Scheduling the meeting

Asking about availability

Creating an agenda

E-mailing the participants

Review

Greeting participants & small talk

Recapping the previous meeting

Going through the agenda

Assigning roles

Getting participation & input

Handling difficult situations

Expressing opinions

Making decisions

Review

Assigning tasks

Summarizing key points

Setting up the next meeting

Closing the meeting

Gathering information

Knowing your goals

E-mailing your counterpart

Calling your counterpart

Review

Building a relationship

Setting goals

Listening to their needs

Confirming

Presenting your side

Agreeing

Disagreeing

Finding common ground

Review

Summarizing

Closing

Following up by e-mail

Keeping ties

Geography

Language

Family life

Food

Work life

Sports

Marriage

Entertainment

Celebrations

History

Laws

Industry

Socializing

Happiness

Neighboring countries

Schooling

Youth

The next generation

Starting and ending chats

Asking for a favor

Inviting someone out

Giving reminders

Review

Giving instructions

Asking for updates

Making corrections

Inviting questions

Giving updates

Rescheduling meetings

Making a team announcement

Giving advice

Review

Expressing opinions

Raising concerns

Showing appreciation

Giving encouragement

Preparing your resume

Responding to an interview invitation

Greeting your interviewer

Introducing yourself

Review

Questions about your personality

Questions about their company

Questions about your experience

Questions about your skills

Questions about your goals

Behavioral questions

Curveball questions

Questions about your opinions

Review

Asking your interviewer questions

Addressing concerns

Ending the interview

Responding to results

Talking about our industry

Talking about our history

Talking about our vision

Talking about our organization

Talking about our products

Talking about our strengths

Talking about our challenges

Talking about our culture

Talking about globalization

Talking about my personality

Talking about my team

Talking about my responsibilities

Talking about my targets

Talking about my management style

Talking about training and development

Talking about managing costs

Talking about goal setting

Talking about my career path

Your industry, what is it?

Your history, how did your company start?

Your culture, what makes it unique?

Your vision, where is the company heading?

Your products, what makes them special?

Your customers, who are they?

The competition, what makes your company better?

Hiring, what kind of people do you look for?

Your workforce, how diverse is it?

Strengths, what makes your company the best?

Weaknesses, what areas do you need to improve?

Opportunities, what areas can you take advantage of?

Threats, what challenges are you facing?

Training, how do you keep your employees sharp?

Motivation, how do you keep your staff happy?

Customer support, how do you offer support?

CSR, how do you give back to society?

Management style, how do you run the company?

Talking about your personality

Talking about your interests

Talking about your education

Talking about your experience

Talking about your skills

Talking about your weaknesses

Talking about your personal values

Talking about your motivation

Talking about your goals

Talking about joining your company

Talking about your company

Talking about your job

Talking about your products

Talking about your customers

Talking about your competitors

Talking about your corporate culture

Talking about your company’s vision

Talking about your career goals

Social Media

Friends

Famous People

Television

Paradise

Homes

Visual Arts

Parenting

Seasons

Books

Technology

Nature

Design

Health

Study

History

Stress Management

Traditions

Luck

Emotions

Responding to an inquiry

Knowing their business culture

Preparing for a business trip

Setting up an appointment

Answering a call from the contact person

Meeting at the airport

Staying in the hotel

Attending a tradeshow

Calling the contact person

Taking a tour of the facilities

Meeting the clients for the first time

Presenting the product

Answering questions

Making a proposal

Bargaining and negotiating

Having dinner with your clients

Sightseeing

Sending a follow up e-mail

Introduction to business e-mail writing

Having proper e-mail structure

Using appropriate language

Keeping it positive

Keeping it short and simple

Adding a personal touch

Orienting the reader

Using proper mechanics

Giving advice on e-mail writing

Common types of e-mails

Writing short requests/inquiries

Responding to requests

Giving updates and FYIs

Writing a complaint

Writing an apology

Giving instructions

Writing a report

Communicating good news and bad news

Scheduling a teleconference

Confirming the schedule

Starting the teleconference

Setting the mood

Going over the agenda

Involving the participants

Staying in control

Pausing for questions

Ending the teleconference

Joining the teleconference

Delivering your presentation

Getting clarification

Being understood

Handling objections

Communicating your opinions

Making a proposal

Responding to questions

Conveying your thoughts

Preparing your presentation

Opening your presentation

Speaking naturally

Signposting

Involving your audience

Using impact words

Closing your presentation

Answering questions

Handling difficult questions

Different types of presentations

Sales presentations

Special events

Recommendations

Announcements

Status reports

Impromptu presentations

Instructional presentations

Motivational speeches

Understanding telephone English

Answering the phone

Transferring a call

Taking a message

Handling inquiries

Handling difficult inquiries

Giving directions

Giving instructions

Handling complaints

Making a call

Making inquiries

Leaving a message

Leaving a voice message

Dealing with technical difficulties

Making an appointment

Making an urgent call

Asking for a subscription renewal

Making a complaint

Creating an agenda

Calling a meeting

Starting your meeting

Getting involvement

Stating your opinion clearly

Making a decision

Taking control

Wrapping up

Following up

Different types of meetings

Brainstorming sessions

Problem-solving meetings

Regular staff meetings

Project meetings

Training sessions

External meetings

Disciplinary meetings

Impromptu meetings

Understanding negotiations

Selecting your negotiation approach

Taking a win-win approach

Avoiding people issues

Focusing on interests

Being persuasive

Resolving conflict

Knowing your BATNA

Knowing your inner self

Taking the lead

Setting a positive environment

Setting expectations

Learning from the other side

Framing your proposal

Dealing with resistance

Giving and taking

Closing the deal

Following up

Knowing the barriers to cultural understanding

Knowing the myths in intercultural communication

Defining your own culture first

Raising cultural awareness

Accepting culture shock

Knowing what leads to success

Knowing your objectives

Understanding individual cultural identity

Appreciating cultural diversity

Being sensitive when asking about culture

Asking for clarification

Switching styles

Setting ground rules

Adjusting your tone

Giving an overview of the process first

Giving an overview of the process first

Agreeing on A process

Building affective trust

Knowing who you are

Knowing the company and the job

Creating an effective resume

Making a good first impression

Mock interview

Understanding the motive of the questions

Showing you’re a perfect match

Highlighting your selling points

Using opening sentences

Showing you understand their issues

Tailoring your answers to the interviewer

Giving examples

Being likeable

Mock interview

Using stories

Wrapping up your answers

Closing and asking questions

Writing a follow up e-mail

Thank you for coming today.

Let me explain the flow of the interview.

Let me give you some background information.

Tell me about your work experience.

Mock interview

Why are you interested in our company?

Why did you leave your previous company?

Tell me about when you had to…

What motivates you at work?

What are your career goals?

Tell me about your current work environment.

What do you think of…?

What is your expected salary?

Mock interview

Do you have any questions?

We have several other people to interview.

This is A great opportunity.

Here are the next steps.

Breaking the ice

Introducing the objectives and agenda

Keeping things under control

Conveying your opinions

Wrapping things up

Meeting a foreign vendor

Going over the project objectives

Evaluating the vendor

Understanding the other side

Presenting your proposal

Getting your audience’s attention

Using data and examples

Connecting with your audience

Handling Q&A sessions

Visiting an overseas office

Showing interest and courtesy

Dealing with resistance and objections

Laying out an action plan

Welcoming your new staff

Introducing key people

Giving a tour

Explaining the job

Explaining house rules

Inviting your staff out to lunch

Explaining the workflow

Wrapping up the orientation

Handling questions

Emailing your staff

Assigning a task

Following up on a task

Giving feedback

Bringing up a concern

Making a suggestion

Giving a verbal warning

Counseling your staff

Giving recognition

Giving directions to the hotel

Checking in

Taking your guest to the room

Explaining the hotel’s facilities

Assisting guests with disabilities

Accommodating simple requests

Introducing the hotel’s restaurant

Giving information on corporate services

Checking out

Recommending places to see

Recommending places to eat

Recommending a place to shop

Explaining different travel options

Showing how to use a device

Handling special requests

Handling complaints effectively

Going the extra mile

Informing your guests about special events

Taking a reservation

Welcoming your customers

Taking your customers to their table

Taking their drink order

Explaining the menu

Explaining dishes

Serving the meal

Clearing the dishes

Serving the check

Getting to know your customers

Assisting small children

Explaining customs and rules

Introducing Japanese phrases

Recommending a dish

Accommodating special requests

Raising an issue with a customer

Dealing with customer complaints

Suggesting merchandise and gift cards

Welcoming your customer

Asking the customer’s needs

Recommending a product

Handling concerns

Suggesting another product

Mentioning the price

Up-selling and cross-selling

Selling with impact

Saying goodbye

Helping customers find their way around

Demonstrating the product

Handling questions

Explaining sales and reward programs

Explaining duty-free service

Wrapping gifts

Dealing with returns

Dealing with angry customers

Building customer loyalty

Making a welcome speech

Getting to know your staff

Getting their input

Scheduling a one-on-one by e-mail

Setting expectations

Listening actively

Setting goals

Getting commitment

Following up by e-mail

Getting your meeting started

Getting everyone to participate

Facilitating

Questioning

Sending the minutes by e-mail

Delegating work to your staff

Giving constructive criticism

Giving recognition

Making an e-mail announcement

Taking a step back

Understanding the 80/20 rule

Being a good listener

Setting goals that people understand

Explaining what to do, not how to do it

Understanding workplace diversity

Redefining feedback

Honing your skills

Giving what your supervisor wants

Thinking out of the box

Resolving conflict quickly

Being an advocate of change

Getting out of the office

Distinguishing managers from leaders

Learning from others

Seeing a crisis as an opportunity

Becoming an invisible manager

Choosing the right person for the job

Your role, what do you do?

Your business, what is it?

A global mind, does everyone need it?

Entrepreneurial spirit, is it only for start-ups?

Future leaders, who are they?

Business ethics, what really matters?

Personal health, how do you maintain it?

Your social network, is it your safety net?

Recruitment, what do you look for?

Technological changes, are you ready?

Programmers, where do you find them?

Work-life balance, is it a barrier?

Diversity, is it the way to go?

Your competition, do you fear them?

Customer voice, are they always right?

Change, how do you make it work?

Future products, what can we expect?

Your future, what is your next step?

Talking about your personality

Talking about your interests

Talking about your education

Talking about your experience

Talking about your skills

Talking about your weaknesses

Talking about your personal values

Talking about your motivation

Talking about your goals

Talking about joining your company

Talking about your company

Talking about your job

Talking about your products

Talking about your customers

Talking about your competitors

Talking about your corporate culture

Talking about your company’s vision

Talking about your career goals

Answering the phone

Greeting your guest

Making small talk

Giving a tour of the office

Making a presentation

Handling questions

Reading numbers

Explaining charts and graphs

Sending an e-mail

The business mindset

Business manners

Making connections

Teamwork

The PDCA cycle

Reporting, informing consulting

Time management

Globalization

Career development

Greying societies

Wealth & status

Immigration reform

The (dis)advantage of beauty

Social anxiety & isolation

Age discrimination

Job hopping

Environmental concerns

The working poor

The individual versus society

Education & standardized testing

International marriages

Technology & society

The bystander effect

Declining birth rates

Group mentality & conflict

Social media

Media & truth

Work-life balance

Avoiding sensitive topics

Hiring the right people

Workplace diversity

Business integrity

Growth & debt

Initial public offering

Product development & customer needs

Overwork

The glass ceiling

Yes-men

Job satisfaction

Workplace rivalries

Power harassment

Performance versus seniority

Internal & external executive placements

After-hours socializing

Global business training

Workplace productivity

Outsourcing or internalizing

Corporate social responsibility

Employee retention